Our Approach
Listening to the voices of donors
Our Process
Donor Experience Partners (DXP) recognizes that each nonprofit is unique and holds a special relationship with their donors. We believe that a nonprofit can grow alongside their donor base and benefit tremendously when they are truly listening to the voices of their supporters. DXP provides the nonprofit with Donor Experience Assessments that help the executive leadership and board by:
- Engaging donors in a new strategic way
- Administering proactive & systematic assessments
- Improving donor retention and ensuring increased giving
- Elevating the core elements of donor experience
- Communication
- Recognition
- Engagement
- Providing recommendations for actionable strategies
- Benchmarking using the Donor Experience Index™ (DXI)
Donor Experience Index™ (DXI)
Donor Experience Index™ (DXI) is our proprietary metric that summarizes donors’ subjective ratings of the three key specific areas of donor experience: Communication, Recognition and Engagement. The DXI also takes into account the donors’ comparative ratings of their experience with the respective nonprofit against other nonprofits.
What can DXI do for nonprofit organizations?
- Serve as a benchmarking tool in comparisons to other similar nonprofits
- Provide a snapshot of their donor experience at a particular time
- Make comparisons of donor experience between units/ branches/development officers within an organization
- Monitor changes of donor experience over time
- Serves as a purposeful communication touch point unrelated to any specific monetary ask
